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Joke: 
AST technical support had a caller
complain that her mouse was hard
to control with the dust cover on.
Turned out, the "dust cover" was
the plastic bag the mouse came in.
A man called a Compaq technician
complaining that the system
wouldn't read word processing
files from his old 5" diskettes.
After trouble-shooting for magnets
and heat failed to diagnose the
problem, it was found that the
customer had labeled the diskettes
and then rolled them into the
typewriter to type the labels.
Another AST customer was asked
to send a copy of her defective
diskettes. A few days later, a letter
arrived from the customer along
with Xeroxed copies of the
floppies.
A Dell technician advised his
customer to put his troubled floppy
back in the drive and close the
door. The customer asked the tech
to hold on and was heard putting
the phone down and crossing the
room to close the door to his
office.
Another Dell customer called to
say he couldn't get his computer to
fax anything. After 40 minutes of
trouble-shooting, the technician
discovered the man was trying to
fax a piece of paper by holding it
in front of the monitor screen and
hitting the "Send" key.
Yet another Dell customer needed
help setting up a new program, so
a Dell tech suggested he go to the
local Egghead. "Yeah, I got me a
couple of friends," the customer
replied. When told Egghead was a
software store, the man said, "Oh,
I thought you meant for me to find
a couple of geeks."
A Dell technician received a call
from a customer who was enraged
because his computer had told him
he was "bad and invalid." The tech
explained he shouldn't take the
responses personally.
An exasperated caller to Dell
couldn't get her new Dell
Computer to turn on. The tech
asked if she had plugged it in. She
had. The tech asked her what
happened when she pushed the
power button. Her response was,
"I pushed and pushed on this foot
pedal and nothing happens." The
"foot pedal" turned out to be the
computer's mouse.
This story comes from Novell:
Caller: Hello, is this Tech Support?
Tech: Yes, it is. How may I help
you? Caller: The cup holder on my
PC is broken and I am within my
warranty period. How do I go
about getting that fixed? Tech: I'm
sorry, but did you say a cup
holder? Caller: Yes, it's attached
to the front of my computer. Tech:
Please excuse me if I seem a bit
stumped; it's because I am. Did
you receive this as part of a
promotional at a trade show? How
did you get this cup holder? Does
it have any trademark on it? Caller:
It came with my computer. I don't
know anything about a
promotional. I just has "4X" on it.
At this point, the tech had to mute
the caller because he couldn't
stand it. The caller had been using
the load drawer of the CD-ROM
drive as a cup holder and had
snapped it off the drive!